Privacy Policy

Lummeo part of Ascent Enterprises Group LLP ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information that applies to our website, services, and interactions (collectively, the "Service"). By using our Service, you agree to the practices outlined in this policy.

1. Information We Collect

We collect various types of information to provide and improve our Service. This includes:

a) Information You Provide

• Registration Data: When you sign up, we collect personal information, such as your name, email address, location, a description about what you do or are looking for, a headline and a profile picture, as needed for account setup and verification.
• Profile Data: We may collect data in case you decide to enrich your profile data with information about your experience, skills, and other relevant information about yourself.
• Prompt Responses and User Content: We may collect the content of your prompts, messages, and other information you submit to the platform to facilitate the AI matching process and analyse the quality of our service.
• Communication Data: If you contact us, we may keep a record of that correspondence for customer support and quality assurance.

b) Information We Collect Automatically

• Usage Data: We automatically collect information about your interactions with our Service, including IP address, browser type, pages visited, date and time of access, and device information.
• Cookies and Tracking Technologies: We use cookies from both internal and external providers and similar tracking technologies to collect information about your activities on our website to improve your user experience.

2. How We Use Your Information

We use the information we collect for purposes such as:

• Providing and Improving the Service: We use your information to create and manage your account, offer AI-driven matching, and improve our Service"s features and functionality.
• Personalizing User Experience: Based on your prompts and preferences, we aim to deliver relevant matches and enhance your interactions on the platform.
• Communication: We may send you service-related emails, announcements, or important updates. You may opt out of certain communications, but service-related emails are necessary to maintain your account.
• Analytics and Performance: We use data for internal analysis to monitor and enhance the functionality and security of our Service.
• Marketing: We use data for internal marketing analysis to monitor and enhance the our marketing activities.
• Legal and Security: We may process your data as necessary to comply with legal obligations, resolve disputes, enforce our agreements, and prevent fraudulent or illegal activity.

3. Sharing Your Information

We do not sell or rent your personal information. However, we may share information in the following cases:

• Service Providers: We may share your information with trusted third-party service providers who help us operate our Service (e.g., hosting providers, customer support, analytics).
• Business Transfers: If we are involved in a merger, acquisition, or asset sale, your information may be transferred. We will notify you if your information becomes subject to a different Privacy Policy.
• Legal Requirements: We may disclose your information if required by law, subpoena, or other legal process or to protect our rights, the rights of our users, or others.
• With Your Consent: We may share your information for other purposes, provided we have obtained your explicit consent.

4. Security

We are committed to safeguarding your information and take reasonable security measures to protect against unauthorized access, alteration, disclosure, or destruction of your data. However, no method of electronic storage or transmission over the internet is completely secure, so we cannot guarantee absolute security.

5. Data Retention

We retain your information for as long as necessary to provide our Service, comply with legal obligations, resolve disputes, and enforce our agreements. If you wish to delete your account, you may contact us at hello@lummeo.ai. We will delete or anonymize your data as required, except for data that we are legally required to retain.

6. Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

• Access: Request access to the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of personal data under certain circumstances.
• Restriction of Processing: Request that we limit the processing of your personal data.
• Data Portability: Receive a copy of your data in a structured format.
• Opt-Out of Marketing: Choose not to receive marketing or promotional emails by following the unsubscribe instructions in these communications.

To exercise any of these rights, please contact us at hello@lummeo.ai. We may ask you to verify your identity before responding to requests.

7. International Data Transfers

If you are located outside United States of America, please note that we may transfer your data to United States of America for processing. By using the Service, you consent to this transfer, processing, and storage of your information in accordance with this Privacy Policy.

8. Children"s Privacy

Our Service is not intended for people under 18, and we do not knowingly collect personal information from people under age. If we learn we have collected information from a child without parental consent, we will delete it promptly.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website or through other appropriate channels. Your continued use of the Service after any changes to this Privacy Policy constitutes your acceptance of the revised terms.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

• Ascent Enterprises Group LLP
• 71-75 Shelton Street
  Covent Garden
  London
  United Kingdom
  
• Email: hello@lummeo.ai